Team Training & Workshop’s
Custom training sessions for small businesses and retail teams focusing on; Sales Structure, Process Training, Objection Handling, Closing strategies & Customer Experience
Closing the Skill-to-Results Gap
Your sales strategy is only as effective as the team executing it. This service is designed for B2C organisation’s that need their team to transition from simply presenting products to masterfully selling the value and outcome
This service is a customized, interactive engagement that moves beyond generic sales theory. We design workshops centered entirely on the customer profiles, product objections, and closing scenarios unique to your business. We focus on building measurable behavioral change, not just sharing information.
Core Focus Modules (Customisable):
• Value-First Pitching: Training reps to articulate immediate ROI and long-term customer benefit, moving beyond feature lists.
• Psychology of B2C Closing: Deep dives into emotional triggers, urgency creation, and handling household-level financial objections.
• Systematic Objection Handling: Utilising the playbooks developed in the Strategy phase to practice and internalise effective counter-arguments.
Flexible Formats for Maximum Retention
Our training options are built for maximum engagement and skill retention. We offer three primary formats, all designed to be highly interactive and include extensive role-playing and personalised feedback.
- Intensive Half-Day Skill Refresher: Focused on mastering one key skill (e.g., Advanced Objection Handling) or adopting one specific step of The Value Method.
- Full-Day Immersion Full Pipeline Reboot: Comprehensive training covering all core modules, from qualification best practices to final negotiation techniques.
- Multi-Week Coaching Sprint (4 x 2-Hour Sessions): Focused on Behavioural Change & Accountability Ideal for lasting change. Sessions spaced over 4 weeks with weekly 'homework' and review of real-world results and call recordings.
What Your Team Gets
This training is designed to provide practical tools that your team can use immediately after the session, ensuring the skills are integrated into their daily workflow.
• Customised Team Workbook (The Value Method Edition): A physical or digital workbook containing all exercises, key principles, scripts, and a framework checklist unique to your training session and company. This provides a permanent, easy-reference guide for ongoing skill practice and new hire onboarding.
• High-Value Role-Play Recordings: Recorded, analysed, and transcribed examples of the team's best (and worst) role-play sessions, used as internal training assets for continuous improvement. This creates an internal library of excellence, allowing reps to learn visually from peers.
• Post-Workshop 30-Day Action Plan: A structured roadmap detailing the specific behaviours, metrics (KPIs), and activities the team must execute in the 30 days following the training to lock in the new skills. This ensures training ROI by providing a clear pathway from classroom to commission check.
• Manager Debrief & Coaching Guide: A private session with sales leadership detailing training insights, identifying individual skill gaps, and providing tools for future coaching and reinforcement. This equips leadership to sustain the performance gains achieved during the workshop.